Can't load an image at my homepage

big

Hello, i had a trouble. I need to change the flyer image at my home page. So I try to change from menu Website->Setup->Scheduled Conference Thumbnail, the location of the previous image. And I also change the image at menu Workflow->Publisher Library and i change te contain of the image.

But it not shown at the home page like befor,
It shown like this:

When i right clicked the image, and new tab it go the url https://conferencedomain/storage/media/7783/xxx.jpg

Is that any mistake i miss out?

Help me please.

Almadani

Hi big

Could you please let us know which Leconfe version you are currently using?

Then, you can try the following steps to resolve the issue:

1. In the Administrator menu, run the “Fix broken public storage/plugins” tool.

Admin menu example

2. Based on a similar case discussed here: Image failed to upload, the issue usually occurs because the symlink function has been disabled on the server side. Please make sure the symlink function is enabled and working correctly on your server.

If the issue persists, please check the error_log generated when saving the image. You can find the log file in the following folder: storage/logs

Kindly share your findings so we can assist you further.

big

I think its version 1.3.0

So it must be solve by the Administrator?

Bcauze i only have access as Conference Manager and Scheduled Conference Editor.

Almadani

Hi big

Thank you for the information.

Yes, Fix needs to be performed by the Administrator who has full system access.

We suggest that you contact your system Administrator and request them to:

Run the “Fix broken public storage/plugins” tool from the Administrator menu.
Ensure that the symlink function is enabled and working correctly on the server.
If the issue persists, ask the Administrator to check the error_log file in storage/logs and share the details with us.

Once the Administrator has tried these steps, please let us know the results so we can assist you further.

big

Ok thankyou for the suggest. And may i ask about this mistake. Is that I should not change the image by myself and just ask the administrator to do it if there is any change of the flyer? Or is that somethint that i actualy can change it but there is something error or mistake?

Almadani

big

Normally, as a Conference Manager or Scheduled Conference Editor, you should be able to change or update the flyer image by yourself. The system is designed to allow users with your role to upload or replace images without needing Administrator access.

In your case, the issue is not related to your role but rather to a server configuration problem (the disabled symlink function). That is why the upload is failing.