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Someone I don’t know accidentally sent money to my account. Check with your financial institution as to the applicable limits. Financial Institutions may implement daily limits for bank account payments, which also impacts Osko payments.
Some Osko payments may be held for security purposes. If Osko is enabled on both sending and receiving accounts, you can use up to 280 characters to describe it. When you send money, or receive it, it's good to know what it's for. Once completed you’ll receive an email confirming that your registration has been successful. First time payments to a new payee may be held for up to 24 hours as a security measure. PayID is a secure payment method regulated by Australian banks and NPP Australia. Check with your bank if you need to deposit larger amounts.
Osko deposits use Australia’s New Payments Platform (NPP), so the transfer goes from your bank account straight to the casino’s bank details in near real time. Once your transfer has successfully cleared from your bank, your AUD balance will be updated to reflect this under the Wallet section on Independent Reserve app. Your first PayID/Osko deposit may be delayed due to a security check made by your bank when sending to a new destination. Enter the amount you would like to transfer and if you have a unique reference code, paste that into the ‘description’ or ‘message’ field. You should never return money to someone you don’t know.
Osko is typically built into the ‘Pay Anyone’ section of participating banks, so there's a good chance Osko is already making your bank transfers fast! Transfer money to friends and family using their PayID as quickly and easily as you transfer money between your CommBank accounts. If the casino posts deposits through an automated payments gateway, the balance updates as soon as the bank confirms settlement, so you’ll see the funds almost immediately. If the casino sets minimum or maximum amounts for Osko, follow those limits because partial credits and manual reviews are triggered by amounts outside the cashier range. You’ll confirm the payment in your own banking app using PayID or the casino’s BSB and account number, then keep the receipt or transaction ID in case you need to match the deposit later.
Paste the Independent Reserve Pay ID email address into your Mobile Banking app or Internet Banking. Credit card payments or payments from accounts in different names will not be processed. If you believe you have been scammed, please contact your financial institution and report it to the police. Osko payments are fast, which means they will typically be sent in under a minute, even between different financial institutions. Check to see if your financial institution offers Osko via the bank finder. Contact your financial institution for more information.
Osko sends bank transfers between participating banks and financial institutions in under a minute, 24/7 – yes, even on weekends! While we process deposits instantly, your bank may have daily or per-transaction limits on PayID transfers. Some banks impose restrictions or delays on PayID transfers exceeding certain amounts.
Some banks apply their own transfer limits or block payments to gambling merchants, so a deposit can fail even when the casino accepts Osko. Please contact your financial institution if someone you don’t know has sent money to your account. A PayID is an easy-to-remember piece of information such as your mobile number or email address that’s linked to your bank account, that you can use to receive payments.
An alternative PayID e.g. email address or ABN, can be registered with another financial institution, or to another account. You can register your ABN/ACN as a PayID to receive payments to your eligible CommBank business transaction accounts. You can register your Australian mobile phone number2 or your email address as a PayID in the CommBank app or NetBank. Set up your mobile number or email address as your PayID in a few taps, search ‘PayID’ in the CommBank app.
